Cancellation Policy and Refunds

Cancellation Policy

Individual Cancellation Policy

1. Partial Refund: 50% refund for bookings cancelled up to 24 Hours before check-in
2. Full Refund: 100% refund for bookings cancelled 48 hours before check-in
3. Non-Refundable Cancellation: Guest will forfeit their payment if they cancel on the day of Arrival

Group Booking Cancellation Policy

1. Cancellation Deadline: Cancellation for group bookings (5 or more rooms) must be made at least 7 Days before the arrival date to avoid any penalties
2. Partial Cancellation: If a group booking is cancelled between 2 and 7 days before the arrival date, a cancellation fee of 50% of the total booking amount will be charged
3. Late Cancellation: In the event of a no-show, a fee equivalent to the first night's stay for the group.
4. Modification Policy: Any modifications to the group bookings, such as changes in the number of rooms or dates, must be made at least 2 days before the arrival date. Modifications made less than 2 days before arrival may be subject to availability and additional charges

Refund Policy for Cancellations

1. Refunds for cancellation will be processed within 7 days after receiving all relevant signed documents from the guest
2. Please email reservation@staymenlyn.co.za for the relevant documents and requirements for the refund to be scheduled
3. Documents to include

• Reservation Number
• Copy of ID/Passport
• Confirmation of the bank account